Email Forwarding

What is Email Forwarding?

Email Forwarding lets you automatically send copies of incoming emails from your regular email account (e.g., Gmail, Outlook) to your 53 Degrees OS inbox.

• This enables message synchronisation so conversations appear in your 53 Degrees OS Inbox.

• You can manage and reply to customer email threads directly from 53 Degrees OS, while keeping the original chain intact in your email client.

Before you begin

1. Ensure you can access your email client’s forwarding settings (e.g., Gmail, Outlook, Microsoft 365, Yahoo).

2. Have your unique 53 Degrees OS forwarding address ready.

Find your unique 53 Degrees OS email address

• Go to the Email Forwarding section in 53 Degrees OS /settings/integrations/email-forwarding.

• Copy your unique forwarding address.

Set up forwarding in your email client

Follow the steps for your provider. If your provider isn’t listed, use these as a guide.

Gmail

1. Open Gmail Settings → See all settings → Forwarding and POP/IMAP.

2. Click Add a forwarding address and paste your 53 Degrees OS email.

3. Confirm and complete the verification sent to the email in your business settings.

4. Return to Forwarding and POP/IMAP to select Forward a copy of incoming mail to your 53 Degrees OS address.

5. Optional: Set Gmail to archive Gmail’s copy to keep your inbox tidy.

Outlook.com

1. Settings (gear) → Mail → Forwarding.

2. Enable forwarding, paste your 53 Degrees OS email, and save.

3. Complete any verification prompts.

4. Optional: Keep a copy in Outlook or auto-archive using a rule.

Microsoft 365 (Exchange Admin)

1. Admin Center → Exchange → Mail flow → Rules, or per-user Mailbox → Mail flow settings → Forwarding.

2. Add the 53 Degrees OS email as the forwarding address.

3. Save and apply. Consider retention rules to archive forwarded mail.

Apple iCloud Mail

1. iCloud Mail → Settings (gear) → Preferences → General → Forwarding.

2. Tick Forward my email to and enter your 53 Degrees OS email.

3. Save. Optionally, Delete messages after forwarding to declutter.

Verify forwarding

A verification email may be sent to the address in your Business Settings. Follow the steps in that email to verify.

If you don’t receive it, check your spam folder or contact support.

After verification, return to your email client’s settings to finalise and enable forwarding.

Replying from 53 Degrees OS

You can reply to emails via your 53 Degrees OS Inbox.

Ensure replies are sent using the same email address you configured for forwarding so messages sync back to the original thread.

Important Notes

Organisation slug changes

If you update your organisation slug in Organisation Management, your unique forwarding address will change.

Update your email client’s forwarding settings with the new 53 Degrees OS email address immediately to avoid sync interruptions.

Subject and contact form routing

Any forwarded emails without a contact form response ID are automatically synced into your default “Enquiries” form.

If 53 Degrees OS sets a subject for you, do not change it. Leaving the subject as set ensures your emails and customer responses are correctly matched and synced.

Which email addresses to forward

We recommend forwarding from the address set in your Business Settings (e.g., contact@yourcompany.com).

You may set up multiple forwarding addresses (e.g., support@yourcompany.com).

Tips and best practices

• Auto-archive forwarded emails in your email client to reduce clutter.

• Create a label/folder and filter (e.g., “Forwarded to 53 Degrees OS”) so you can track what’s been relayed.

• Avoid modifying system-inserted headers or subjects in forwarded threads.

• If you use SPF, DKIM, or DMARC, ensure normal delivery to your 53 Degrees OS address isn’t blocked by strict forwarding policies.

• If you rotate inbox addresses or aliases, remember to add each one as a forwarding source in its respective client.