
The Power of Trust When Selling Experiences
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There’s no better feeling than a perfect summer’s day running an experience business. The sun is shining, the sessions are full, customers are laughing and paddling across the lake, and you finally get a moment to step back and think, this is exactly why I started this business. Fast forward six months, and things couldn't be more different.
If you run an experience business, you’ll know the feeling.
It’s the middle of summer. The sun is out. Your sessions are full. Customers are laughing, paddling across the lake, climbing higher than they thought they could, throwing axes, solving puzzles, pushing themselves outdoors.
You stand back for a moment, look at the smiles on everyone’s faces, and think:
“This is exactly why I started this business.”
Fast forward six months.
The same lake is frozen over. Your equipment is neatly stacked away. You’re doing a routine check of your kit, skimming stones across the icy water. The phone is quiet. The inbox has slowed to a trickle.
And you begin to wonder how you’re going to get through the next few months.
This is the reality of seasonality, and it’s one of the biggest challenges facing experience businesses everyday.
Whether you run paddleboarding, outdoor adventure activities, escape rooms, climbing, or events, demand naturally rises and falls throughout the year. Summer peaks. Winter dips. And that pattern can create serious pressure on cashflow, staffing, and long-term growth.
The truth is simple, If you don’t address seasonality, it will eventually start to control your business.
And in many cases, it can quietly kill it.
There are few industries as rewarding as the experience sector.
When everything is working, it’s incredible.
Full sessions. Happy customers. Long days outdoors. A sense of energy and momentum that makes the hard work worthwhile.
In the summer months, demand can feel almost limitless. Weekends sell out quickly. Schools and corporate groups are active. Families are looking for things to do.
For a few months each year, it feels like you’re riding a wave.
But that wave eventually crashes.
When the weather turns, the dynamic changes fast.
Bookings slow down. Casual enquiries disappear. Customers shift their attention indoors. And suddenly you’re carrying the same overheads with a fraction of the income.
Many businesses in the experience sector face this exact cycle every year:
• A busy, profitable summer
• A quiet and stressful winter
• A constant battle to balance the books
The result is often a cashflow rollercoaster.
One moment everything feels secure. The next, you’re trying to stretch summer revenue across months of low activity.
So what can you actually do about it?
In reality, there are only two approaches.
The first approach is simple.
Work extremely hard during the busy months, generate as much revenue as possible, and then save enough to get through the winter.
Many freelancers operate exactly like this.
They push hard during peak season, deliver incredible work, and then intentionally slow down in the quieter months.
There’s something genuinely inspiring about this model.
A busy, energetic summer followed by a slower winter spent resting, planning, travelling, or working on new ideas.
For individuals or small lifestyle businesses, this approach can work well.
But if your ambition is to build a scalable business, grow a team, and create something bigger than yourself, the model becomes much harder to sustain.
Margins in experience businesses are often tight. Equipment needs replacing. Insurance rises. Unexpected costs appear. Tax bills arrive.
Even when you’ve saved carefully, one unexpected storm can wipe out a chunk of those reserves.
And the reality is that most businesses simply don’t generate enough surplus during summer to comfortably fund an entire winter.
Which brings us to the second option.
If you want to build a sustainable, scalable experience business, you eventually have to solve the seasonality problem.
That means finding ways to generate demand throughout the entire year, not just during peak months.
This is far easier said than done.
But it’s also one of the most important strategic decisions you can make.
The question becomes:
If your core product is seasonal, what complementary experiences could balance it out?
For outdoor businesses, this often means looking indoors.
For indoor businesses, it might mean finding ways to expand outdoors.
For example:
Outdoor activity companies might introduce:
• Indoor team development programmes
• Climbing walls or training facilities
• Winter workshops or skills courses
Meanwhile, indoor attractions such as escape rooms might explore:
• Outdoor city escape hunts
• Summer events and festivals
• Mobile experiences for corporate teams
The key idea is diversification.
Not random diversification, but strategic diversification that balances your seasonal demand.
At Live For Today, we faced this challenge every single year.
Summer was always strong.
Winter was always harder.
For a long time, we simply managed the cycle as best we could. But two years ago we made a decision that changed the structure of our business.
We acquired a climbing wall in Harrogate.
It was a bold move and a significant step forward for us as a company.
But it solved something incredibly important.
Climbing is an activity that works brilliantly all year round, and particularly well during the colder months when outdoor activities naturally slow down.
By bringing an indoor facility into the business, we were able to create something we’d never had before:
A 12-month operational model.
Today, our team structure looks very different.
In the summer months, around 80% of our activity takes place outdoors.
In the winter months, around 80% takes place indoors.
Instead of seasonal peaks and long troughs, the business now runs on a much more stable rhythm.
Our cashflow still rises and falls, but it no longer resembles a rollercoaster with huge drops.
Most importantly, we now have the stability to support a full-time management team throughout the year, which unlocks better leadership, stronger operations, and long-term growth.

When your business isn’t constantly fighting seasonality, something interesting happens.
You start thinking differently.
Instead of worrying about how to survive the quiet months, you can focus on:
• Improving customer experiences
• Developing new products
• Growing your team
• Expanding into new locations
In other words, you shift from survival mode to growth mode.
And that’s when businesses really begin to scale.
Over the next few weeks, we’re going to explore this topic in more detail.
Starting next week, I’ll be sharing a short series on how we acquired the climbing wall in Harrogate, the challenges we faced along the way, and the lessons we learned from the process.
More importantly, we’ll look at how other experience businesses can apply similar thinking to reduce seasonality and build stronger, more resilient operations.
Because while seasonality might be part of the industry…
It doesn’t have to control your future.
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About the author
For over 13 years I've led Live For Today—Yorkshire’s leading independent activity centres—growing to 4 sites plus off‑site adventures in the Yorkshire Dales. I'm passionate about business development, sales, and problem solving.
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