This release helps you capture more customer feedback, improve on-the-go usability, and smooth out key day-to-day workflows. You can now automate post-session review requests, surface ratings across your business, and make faster operational decisions with clearer order and calendar signals.
Features
Reviews: Schedule review follow-up emails to send after a customer’s session, helping you collect feedback consistently.
Review Visibility Across the Platform: Reviews are now visible in both your dashboard and booking site.
NPS-Based External Review Redirects: If a review has a Net Promoter Score of 7 or above, customers can be automatically redirected to leave a public review on Google Business Profile or Tripadvisor.
Review-Aware Order Management: Orders can now be sorted by review data.
CRM Review Context: Customer reviews are now visible directly on each customer profile in your CRM.
Average Ratings Insights: Track average ratings at the location, group, product, and package level.
Improvements
Mobile Layout: Improved mobile layouts for a better user experience when working on the go.
Contact Form Email Controls: Added CC/BCC fields to contact form emails when you need to loop in additional recipients.
Order Balance Alert: The order balance alert now also appears when the balance is £0.
Scheduling Calendar Context: Bespoke session events now display their location in the scheduling calendar view.